Refund policy

Happy Drop Promise

Every ShopDoorMate mat is printed just for you, so we can't accept returns or exchanges for a change of mind, a different design choice, or an order placed by mistake. If you need to change or cancel an order, contact us right away. Once your mat goes into printing (usually within an hour or two), it can't be changed.

Happy Drop Promise: If your mat arrives damaged, misprinted, or isn't the design you ordered, send us a photo within 30 days of delivery and we'll replace it free. No need to send it back.

How to claim: go to our Contact page (shopdoormates.com/pages/contact) and send:

1. your order number,

2. a photo of the front of the mat,

3. a photo of the back of the mat, and

4. a photo of the box or shipping label.

Lost packages: If tracking stops moving or your package is lost in the mail, contact us and we'll work with the carrier and our print partner to replace it. We can't replace packages that tracking shows as delivered, or packages returned to us because of an incorrect or incomplete address, so please double-check your address (apartment or suite number!) at checkout.

Refunds: If we can't replace a damaged or misprinted mat, we'll refund the mat to your original payment method.